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Page 1 Reviews 0 - 5
alonzoSan Pedro, CA
PriceStaff
Reviewed April 25, 2024
I had an unexpected family emergency and had to cancel my trip two days prior to departure. Priceline went above and beyond to help me to cancel my reservation. Very helpful and compassionate during this time of grief. I will be sure to use Priceline in the future for my travel needs. 5 Stars!!!!
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Germaine
I do Not belive this review. I too had an emergency and tried to cancel a flight 2 months in advanced and was told I could not.
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gladys
I do not believe this review either. I expected a four-star hotel, my husband and I literally got sick because of the smell and nobody cared! We ended up checking out early, and forfeiting $300 because we could not get help, not even from supervisors.
The corporate number that I was given to escalate my complaints, routed you right back to customer service.
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ShennelSeward, AK
Staff
Reviewed July 24, 2023
I booked a flight through Priceline for United Airlines, United cancelled my flight so I went and purchased another one. I would now have two flights and I called Priceline to get a refund on the first flights seeing that United Airline cancelled it. I was sent around and around so I requested to speak with a supervisor. I spoke with David and he was ABSOLUTELY FANTASTIC, he was patient, he was knowledge, he made me feel understood as a customer and he helped me through until the very end. David deserves a raise or a promotion. He has restored my faith in Priceline.
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Donna
I have been given the run around by Priceline for a same situation and have not received a refund from Priceline though I provided the American Airlines documents showing American Airlines refunded Priceline. I hope I have the same experience you ended up with and I get my redund
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AnaBrooklyn, NY
Verified purchase
PriceStaff
Reviewed July 11, 2023
I rented a car through Priceline with Drive-O, a car rental agency, for a weekend wedding trip. It was relatively easy and straightforward with decent pricing. Although the vehicle I ended up with was not the one I booked, Drive-O staff was able to upgrade me to a slightly larger car with comparable gas mileage free of charge. The workers at the Coney Island Drive-O location were very kind, patient and helpful even though they were so busy when I picked up the car. And of course, we had no issues with the actual vehicle, everything went smoothly!
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KanyeLithonia, GA
Verified purchase
Punctuality & SpeedStaff
Reviewed June 22, 2023
I booked a flight and a rental through Priceline. Travel dates 6/16/23 - 6/20/23. I went ahead and booked a car 6/18/23 through priceline/Ace Rent-A-Car/Drivo-Rent-A-Car. I was definitely satisfied with all representatives. From the initial reservation call, to picking up my rental, to dropping off the car at the LaGuardia location in New York. I even went ahead and extended my rental for another day and in my drop off date. There was a shuttle bus on time at Drivo waiting to drop me off at Laguardia. Which took maybe about 5mins to get to the airport. I had a wonderful experience. No hassle, no attitudes, representatives were very friendly. All of my total charges were fair. I'll recommend Drivo to anyone and will use their services again. The next time I'm visiting New York City.
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WilliamBrighton, CO
Customer ServicePunctuality & SpeedStaff
Reviewed June 21, 2023
I would like to say thank you to the fabulously talented customer service representative I just talk to. I had to cancel a booking at the last minute and thought I would lose everything. I was in a panic and concerned about what I was going to do if I lost all the money I put into a hotel. I've been sick and had a long string of bad luck. She handled the cancelation and me with Kid Gloves. She got right to it and kept me as calm as possible. I greatly appreciate her prompt response and her professional demeanor.
I'm sure customer service is mostly thankless work. Dealing with people at the worse times. She was fantastic. I'd give her a raise if I could do that. But I can't so you should! Erica is now on the top of my Christmas list. And always a reminder of how just one understanding person can divert anothers day, week, or life even. She's golden and a beautiful soul. Thank you.
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JoyLebanon, PA
PriceStaff
Reviewed June 17, 2024
I should have a written a review about two months ago! But I was waiting for their compensation! April 8th they were supposed to book a two night hotel stay in Burlington, Vt for the eclipse! It was for my husband, me and our daughter and grand daughter who was only five months old! I booked it with a Priceline agent, when the day arrived and we visited some relatives in Bellows falls and on our way to Burlington I had to put the hotel address on the GPS! To my shock, it picked up Burlington, VT. The hotel was booked three months ago!
Not knowing what to do now, we were with this infant parked in someone’s drive way for about two hours trying to solve the problem! Agent knew they had made a mistake and not owning up to it nor was willing to compensate! All the hotels were $500-1000 for that night and the original price was $200 for two nights. They would not pay the difference or book a hotel room for us! We drove all the way to Massachusetts that night over three hours and drove back three hours next day to see the eclipse!
After we got home, someone from priceline texted me as if to help me or something! But never followed up or compensated! It’s two months now! I have for the last 10 years, all air lines and hotels were booked through price line! They may not miss my business! But I lost all respect for priceline and never again do business with them. I will surely choose some other company! It’s a shame what priceline did to us and not owning up to their mistake! Hopefully they will treat their customers fairly in the future!
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ShannonDenver, CO
Customer ServicePrice
Reviewed June 16, 2024
I don't know where to start. I have been traveling for a long time and if I had to guess I would say I have had hundreds of stays at different hotels over the years. Priceline has been nothing but deceptive and shady every single time. The most recent situation was they were trying to help me book a room over the phone and somehow they booked the wrong hotel, same company but different location by a couple of blocks. When I arrived at the front desk of the hotel I thought I had booked they told me that it was the other one down the street. I'm disabled and recently broke my arm quite badly. Then I called Priceline. They said it wasn't their mistake and they couldn't reach the property in question so I would have to just pay almost 3 hundred dollars for "my" mistake.
I went to the business and spoke with them about the situation and they assured me that they had no issues with a full refund because they felt it was an honest mistake and they were also aware of me being currently booked at the other location. I then called Priceline and they said they contacted the property and they said I was staying there. Complete and absolute lie. I had a bad situation prior to this back in November and I don't have time to leave that review at the moment. I will leave you all with this, I am contesting many odd, irregular and bull crap charges from Priceline and the investigation is ongoing! Priceline needs to be held accountable and I urge you all to contact BBB, State Attorney General office, Senators, and anyone who will listen. This is completely unacceptable!! Join me in sharing with the public the truth about the deception and underhanded practices used by Priceline!!!!
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SeraphinaLos Angeles, Other
Price
Reviewed June 16, 2024
Priceline is owned by American Businessman (look it up) who outsource their business to a foreign country because they don’t want to pay their fair share in taxes. It is hard to communicate with someone who speaks English but understands it differently which is frustrating. I asked for an English speaking person, got a long pause, and told he would do better. Tried to talk to someone about the property fee charge and we could not relate.
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ColleenBeverly Hills, CA
Customer ServicePrice
Reviewed June 16, 2024
Priceline promised IN WRITING they would issue a refund but lied when they said it was processed. My bank sent multiple documentations proving this was not true yet they refused to do anything about it. Got put on hold for 45 MIN just to be hung up on when I asked to speak to a manager. Their customer service is outsourced to people who don't give a rip about issues and are trained to say the same script over and over. They are professional liars, scammers and fraud and the internet is FULL of horror stories about them. If you read all the complaints and still book with them you better hope nothing goes wrong because they don't care and won't do anything about it. DO NOT RECOMMEND! VERY SHADY COMPANY!!
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BobOklahoma City, OK
Price
Reviewed June 16, 2024
Priceline did not inform me of a $40 check-in fee at the motel I was booked into in OKC. I could have gone to any number of motels with no cash deposit. This was my UBER money for my next days' link. It was also my food money. Once dropped off in 100-degree Temps and a disabled VET. I had no choice. Money not put back on card at check out. Instead a week or 10-day refund. We'll see.
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